📋 Weekly Linear Pulse

Sun 8/9/26 to Sun 8/16/26

Report generated: sun 8/16/26 @ 8:00pm UTC

❤️ HEALTH🔺 TRIAGE👥 PEOPLE📌 SIGNALS📆 THIS WEEK📈 VELOCITY, trailing 4 weeks

❤️ HEALTH

Checks that run every week, whether or not they fire. A flag says something happened; these say what the state is, including that it is fine.

Backward moves (2)

Work that moved back to an uncommitted status. Review bounces are excluded: a drop into a started status is still being worked on.

• CORE-517 Design landing page CRA white labeled domain. Use it so applicants can find their doc upload page. (👤 Stan): In Review → To Do
• CORE-543 Open a research task for Admin when a phone number results in a Failure and no other valid contact methods exist (👤 Stan): To Do → Backlog

🔺 TRIAGE (68 flagged, 66 carried from last week)

Grouped by the first flag each ticket matches; a ticket with several flags is listed once, with the rest shown inline. "carried Nw" = flagged in this and the N-1 previous weekly reports; "new" = first week. Brackets are hints, not verdicts.

Carried 2+ weeks (66)

Shown in this report before and still flagged. Not a flag of its own: every one of these also appears under the flag that caught it.

• CORE-21 Weekly performance scorecard for each agent (8+w, 👤 Unassigned)
• CORE-30 Research active duty military custom handler (8+w, 👤 Unassigned)
• CORE-31 Handle self employed cases (8+w, 👤 Unassigned)
• CORE-32 Handle Gig Economy employment verifications (8+w, 👤 Unassigned)
• OPS-7 Customer support manager SOP (8+w, 👤 Robin)
• CORE-40 handle humans who want a human offramp (8+w, 👤 Unassigned)
• CORE-45 Transactionalize order price/cost per order (8+w, 👤 Unassigned)
• CORE-52 [Phase 2] Implement Scriborder (8+w, 👤 Unassigned)
• CORE-131 Handle Staffing agencies / temp / contract (8+w, 👤 Unassigned)
• CORE-158 If 3rd party verifier, then ____ (8+w, 👤 Unassigned)
• CORE-231 Create proposal for better handling of staffing agencies (8+w, 👤 Robin)
• OPS-62 Train Larissa + 1 on Thomas and Co (8+w, 👤 Robin)
• CORE-285 Support Webhook For REST API (8+w, 👤 Unassigned)
• CORE-300 Handle Edge Cases: Unaccredited Institutions (8+w, 👤 Unassigned)
• CORE-299 Handle Edge Cases: Alternative Education Programs (8+w, 👤 Unassigned)
• CORE-298 Handle Edge Cases: Home School (8+w, 👤 Unassigned)
• CORE-296 [Phase 2] Handle Edge Cases (8+w, 👤 Unassigned)
• OPS-78 Create ops dashboard v1 (8+w, 👤 Eric)
• OPS-86 Research mid air collisions for violations of hold rules (8+w, 👤 Erica)
• OPS-83 Track calls per verification and time per verification metrics (8+w, 👤 Erica)
• OPS-82 Audit and improve phone number research logic (8+w, 👤 Erica)
• OPS-81 Phone number research and call efficiency (8+w, 👤 Erica)
• CORE-317 possible "unable to add new contact" cases - maybe just not displaying error (8+w, 👤 Unassigned)
• CORE-325 Fix sending auth via fax (8+w, 👤 Unassigned)
• CORE-324 [Phase 2] ER - Update Entity Matching Logic For Education Institutions (8+w, 👤 Unassigned)
• CORE-333 [Phase 2] Add AVA Post Agent Processing (8+w, 👤 Unassigned)
• CORE-331 [Phase 2] ER - Clean up CRA imported data (state, city) (8+w, 👤 Unassigned)
• OPS-90 (Merge stuff into process diagram) Assess what buttons needed in dialer screen (8+w, 👤 Erica)
• CORE-361 [Delphi: Call Agent Portal] Call Outcome Buttons Update (8+w, 👤 Hady)
• OPS-106 New Verification Blueprint for Advanced Reporting - 30 day email only employment (8+w, 👤 Unassigned)
• ADMIN-30 Send swag to Hady (8+w, 👤 Robin)
• CORE-408 Do not make call attempts on Doc-only SLA (8+w, 👤 Stan)
• CORE-476 Reduce false positives: verifier_confused (4.4% flag rate) (7w, 👤 Unassigned)
• CORE-475 Reduce false positives: followed_script (1.0% flag rate) (7w, 👤 Unassigned)
• CORE-474 Reduce false positives: confirmed_identity (16.0% flag rate) (7w, 👤 Unassigned)
• CORE-473 Reduce false positives: confirmed_company (23.0% flag rate) (7w, 👤 Unassigned)
• CORE-472 Reduce false positives: captured_accurately (10.3% flag rate) (7w, 👤 Unassigned)
• CORE-471 Reduce false positives: call_recorded_consent (6.9% flag rate) (7w, 👤 Unassigned)
• CORE-470 Reduce false positives: leading_questions (33.7% flag rate) (7w, 👤 Unassigned)
• CORE-469 Reduce false positives: asked_every_question (9.0% flag rate) (7w, 👤 Unassigned)
• CONF-159 Business Cards (6w, 👤 Robin)
• CONF-173 Determine primary messaging/theme (6w, 👤 Robin)
• CONF-168 Finalize and get design approved (6w, 👤 Robin)
• OPS-122 Review QA tool to identify if all outbound calls are reviewed through QA (6w, 👤 Chris A)
• OPS-121 Helios adjustments (6w, 👤 Erica)
• CONF-180 Confirm additional conference attendees & register them (6w, 👤 Unassigned)
• OPS-129 New Verification Blueprint for SimpliVerified (6w, 👤 Unassigned)
• CORE-430 Improve call QA markers -remove false positives (5w, 👤 Chris A)
• OPS-120 Create a template for Linear tickets for Dev and SOP in Notion (5w, 👤 Robin)
• ADMIN-35 Voyint - No document upload for all active blueprints (5w, 👤 Stan)
• OPS-130 Voyint issues with visibility in Taz by user (5w, 👤 Stan)
• ADMIN-37 Voyint sending emails to candidates for document collection (5w, 👤 Stan)
• CORE-332 [Phase 2] Edge Case - Add TWN Evasion Handler (4w, 👤 Stan)
• OPS-142 Configure education for SRA Screening (4w, 👤 Stan)
• CORE-508 Voyint: New Blueprint needed for employment (4w, 👤 Stan)
• OPS-132 Create onboarding/blueprint ability for internal team to use (3w, 👤 Chris A)
• OPS-143 Configure education for Essential Screens (3w, 👤 Stan)
• OPS-144 Equifax questionnaire (3w, 👤 Erica)
• CORE-88 next version of admin flagged order interface (2w, 👤 Chris A)
• OPS-133 Data Requests for blog/linkedin content (2w, 👤 Chris A)
• OPS-140 Add Education Verification section to Monthly Report (2w, 👤 Larissa)
• OPS-139 Add 130 large companies to AVA (2w, 👤 Stan)
• OPS-145 Thomas and Company questionnaire (2w, 👤 Stan)
• CORE-533 Core Auth Provider. (2w, 👤 Chris A)
• CORE-532 [Parchment] Handle Lived / Legal Name Dropdown (2w, 👤 Stan)
• OPS-147 New Verification Blueprint for Incheck - w/o 3rd Party Verifiers (2w, 👤 Unassigned)

Review overdue (7+ days In Review) (21)

name a reviewer; merge or bounce

• OPS-86 Research mid air collisions for violations of hold rules, In Review, 👤 Erica, review overdue 121d, parked 62d, chronic 3w, carried 8+w [122d old; owner overloaded]
• OPS-83 Track calls per verification and time per verification metrics, In Review, 👤 Erica, review overdue 62d, parked 62d, chronic 3w, carried 8+w [122d old; owner overloaded]
• OPS-82 Audit and improve phone number research logic, In Review, 👤 Erica, review overdue 121d, parked 121d, chronic 3w, carried 8+w [122d old; owner overloaded]
• OPS-81 Phone number research and call efficiency, In Review, 👤 Erica, review overdue 121d, parked 121d, chronic 3w, carried 8+w [no description; 122d old; owner overloaded]
• OPS-90 (Merge stuff into process diagram) Assess what buttons needed in dialer screen, In Review, 👤 Erica, review overdue 116d, parked 62d, chronic 3w, carried 8+w [117d old; owner overloaded]
• CORE-361 [Delphi: Call Agent Portal] Call Outcome Buttons Update, In Review, 👤 Hady, review overdue 75d, carried 8+w [100d old; owner overloaded]
• OPS-122 Review QA tool to identify if all outbound calls are reviewed through QA, In Review, 👤 Chris A, review overdue 45d, parked 41d, chronic 3w, carried 6w [owner overloaded]
• OPS-121 Helios adjustments, In Review, 👤 Erica, review overdue 48d, parked 48d, chronic 3w, carried 6w [owner overloaded]
• ADMIN-35 Voyint - No document upload for all active blueprints, In Review, 👤 Stan, review overdue 41d, parked 36d, chronic 3w, carried 5w
• OPS-130 Voyint issues with visibility in Taz by user, In Review, 👤 Stan, review overdue 39d, parked 36d, chronic 3w, carried 5w
• ADMIN-37 Voyint sending emails to candidates for document collection, In Review, 👤 Stan, review overdue 36d, parked 34d, chronic 3w, carried 5w
• CORE-332 [Phase 2] Edge Case - Add TWN Evasion Handler, In Review, 👤 Stan, review overdue 34d, parked 34d, chronic 3w, carried 4w [117d old]
• OPS-142 Configure education for SRA Screening, In Review, 👤 Stan, review overdue 31d, parked 31d, chronic 3w, carried 4w
• CORE-508 Voyint: New Blueprint needed for employment, In Review, 👤 Stan, review overdue 30d, parked 30d, chronic 3w, carried 4w
• OPS-143 Configure education for Essential Screens, In Review, 👤 Stan, review overdue 24d, parked 24d, chronic 3w, carried 3w
• OPS-144 Equifax questionnaire, In Review, 👤 Erica, review overdue 24d, carried 3w [owner overloaded]
• OPS-140 Add Education Verification section to Monthly Report, In Review, 👤 Larissa, review overdue 17d, parked 17d, carried 2w
• OPS-145 Thomas and Company questionnaire, In Review, 👤 Stan, review overdue 17d, parked 17d, carried 2w
• CORE-533 Core Auth Provider., In Review, 👤 Chris A, review overdue 18d, parked 18d, carried 2w [owner overloaded]
• CORE-532 [Parchment] Handle Lived / Legal Name Dropdown, In Review, 👤 Stan, review overdue 17d, parked 17d, carried 2w
• ADMIN-41 Create website view metrics, In Review, 👤 Hady, review overdue 9d, new [owner overloaded]

Parked (14+ days untouched, started work) (4 of 22 flagged)

unblock, or move back to To Do

• CORE-408 Do not make call attempts on Doc-only SLA, In Progress, 👤 Stan, parked 66d, chronic 3w, carried 8+w
• CORE-430 Improve call QA markers -remove false positives, In Progress, 👤 Chris A, parked 45d, chronic 3w, carried 5w [owner overloaded]
• CORE-88 next version of admin flagged order interface, In Progress, 👤 Chris A, parked 24d, chronic 3w, carried 2w [reassigned 3x; 201d old; owner overloaded]
• CORE-417 Run Pending Entity Match Through LLM Waterfall, In Progress, 👤 Stan, parked 18d, new

Chronic (3 straight weeks on the no-activity list) (14 of 31 flagged)

do, defer, or kill

• OPS-7 Customer support manager SOP, To Do, 👤 Robin, chronic 3w, carried 8+w [238d old; owner overloaded]
• CORE-231 Create proposal for better handling of staffing agencies, To Do, 👤 Robin, chronic 3w, carried 8+w [no description; 152d old; owner overloaded]
• OPS-62 Train Larissa + 1 on Thomas and Co, To Do, 👤 Robin, chronic 3w, carried 8+w [no description; 141d old; owner overloaded]
• CORE-285 Support Webhook For REST API, To Do, 👤 Unassigned, chronic 3w, unassigned 131d, carried 8+w [no description; 131d old]
• OPS-78 Create ops dashboard v1, To Do, 👤 Eric, chronic 3w, carried 8+w [124d old; owner overloaded]
• CORE-317 possible "unable to add new contact" cases - maybe just not displaying error, To Do, 👤 Unassigned, chronic 3w, unassigned 121d, carried 8+w [121d old]
• ADMIN-30 Send swag to Hady, To Do, 👤 Robin, chronic 3w, carried 8+w [owner overloaded]
• CONF-159 Business Cards, To Do, 👤 Robin, chronic 3w, carried 6w [no description; 90d old; owner overloaded]
• CONF-173 Determine primary messaging/theme, To Do, 👤 Robin, chronic 3w, carried 6w [owner overloaded]
• CONF-168 Finalize and get design approved, To Do, 👤 Robin, chronic 3w, carried 6w [owner overloaded]
• OPS-120 Create a template for Linear tickets for Dev and SOP in Notion, To Do, 👤 Robin, chronic 3w, carried 5w [no description; owner overloaded]
• OPS-132 Create onboarding/blueprint ability for internal team to use, To Do, 👤 Chris A, chronic 3w, carried 3w [owner overloaded]
• OPS-133 Data Requests for blog/linkedin content, To Do, 👤 Chris A, chronic 3w, carried 2w [owner overloaded]
• OPS-139 Add 130 large companies to AVA, To Do, 👤 Stan, chronic 3w, carried 2w

Unassigned (any open issue with no assignee) (29 of 31 flagged)

assign

• CORE-21 Weekly performance scorecard for each agent, Backlog, 👤 Unassigned, unassigned 238d, carried 8+w [238d old]
• CORE-30 Research active duty military custom handler, Backlog, 👤 Unassigned, unassigned 238d, carried 8+w [238d old]
• CORE-31 Handle self employed cases, Backlog, 👤 Unassigned, unassigned 238d, carried 8+w [238d old]
• CORE-32 Handle Gig Economy employment verifications, Backlog, 👤 Unassigned, unassigned 238d, carried 8+w [238d old]
• CORE-40 handle humans who want a human offramp, Backlog, 👤 Unassigned, unassigned 236d, carried 8+w [236d old]
• CORE-45 Transactionalize order price/cost per order, Backlog, 👤 Unassigned, unassigned 235d, carried 8+w [235d old]
• CORE-52 [Phase 2] Implement Scriborder, Backlog, 👤 Unassigned, unassigned 228d, carried 8+w [228d old]
• CORE-131 Handle Staffing agencies / temp / contract, Backlog, 👤 Unassigned, unassigned 188d, carried 8+w [188d old]
• CORE-158 If 3rd party verifier, then ____, Backlog, 👤 Unassigned, unassigned 173d, carried 8+w [173d old]
• CORE-300 Handle Edge Cases: Unaccredited Institutions, Backlog, 👤 Unassigned, unassigned 125d, carried 8+w [no description; 125d old]
• CORE-299 Handle Edge Cases: Alternative Education Programs, Backlog, 👤 Unassigned, unassigned 125d, carried 8+w [no description; 125d old]
• CORE-298 Handle Edge Cases: Home School, Backlog, 👤 Unassigned, unassigned 125d, carried 8+w [no description; 125d old]
• CORE-296 [Phase 2] Handle Edge Cases, Backlog, 👤 Unassigned, unassigned 125d, carried 8+w [no description; 125d old]
• CORE-325 Fix sending auth via fax, Backlog, 👤 Unassigned, unassigned 118d, carried 8+w [118d old]
• CORE-324 [Phase 2] ER - Update Entity Matching Logic For Education Institutions, Backlog, 👤 Unassigned, unassigned 118d, carried 8+w [118d old]
• CORE-333 [Phase 2] Add AVA Post Agent Processing, Backlog, 👤 Unassigned, unassigned 117d, carried 8+w [117d old]
• CORE-331 [Phase 2] ER - Clean up CRA imported data (state, city), Backlog, 👤 Unassigned, unassigned 117d, carried 8+w [117d old]
• OPS-106 New Verification Blueprint for Advanced Reporting - 30 day email only employment, Staging, 👤 Unassigned, unassigned 90d, carried 8+w [90d old]
• CORE-476 Reduce false positives: verifier_confused (4.4% flag rate), Backlog, 👤 Unassigned, unassigned 45d, carried 7w
• CORE-475 Reduce false positives: followed_script (1.0% flag rate), Backlog, 👤 Unassigned, unassigned 45d, carried 7w
• CORE-474 Reduce false positives: confirmed_identity (16.0% flag rate), Backlog, 👤 Unassigned, unassigned 45d, carried 7w
• CORE-473 Reduce false positives: confirmed_company (23.0% flag rate), Backlog, 👤 Unassigned, unassigned 45d, carried 7w
• CORE-472 Reduce false positives: captured_accurately (10.3% flag rate), Backlog, 👤 Unassigned, unassigned 45d, carried 7w
• CORE-471 Reduce false positives: call_recorded_consent (6.9% flag rate), Backlog, 👤 Unassigned, unassigned 45d, carried 7w
• CORE-470 Reduce false positives: leading_questions (33.7% flag rate), Backlog, 👤 Unassigned, unassigned 45d, carried 7w
• CORE-469 Reduce false positives: asked_every_question (9.0% flag rate), Backlog, 👤 Unassigned, unassigned 45d, carried 7w
• CONF-180 Confirm additional conference attendees & register them, To Do, 👤 Unassigned, unassigned 40d, carried 6w [no description]
• OPS-129 New Verification Blueprint for SimpliVerified, Staging, 👤 Unassigned, unassigned 40d, carried 6w
• OPS-147 New Verification Blueprint for Incheck - w/o 3rd Party Verifiers, Staging, 👤 Unassigned, unassigned 13d, carried 2w

👥 PEOPLE

Open tickets by status, with each owner measured against their own recent output rather than the team's.

• Baseline own mean closes over the previous 4 weeks
• Load weeks of work at each owner's own closing rate, ignoring anyone holding fewer than 3 tickets in a set
• Stuck 2+ parked or chronic tickets, or a drop in closes
• Too much active over 2w of In Progress + To Do
• Too much committed over 4w of everything owned except In Review
• Underloaded under 2 active and nothing closed in 2 weeks

📌 SIGNALS

Over WIP cap (> 3 In Progress) (2)

finish before starting

• 👤 Hady: 7 In Progress (CORE-142, CORE-282, CORE-289, CORE-362, CORE-393, CORE-395, CORE-495)
• 👤 Chris A: 4 In Progress (CORE-430, CORE-540, CORE-88, OPS-150)

Staging over 45 days (12)

schedule it, or send it back to Backlog

• OPS-9 Verification operations specialist (inbound) SOP (👤 Robin, 238d in staging, 238d old)
• CORE-268 Allow agents to record, and view, extension info for phone numbers (👤 Stan, 134d in staging, 138d old)
• CORE-267 Add Email Logs / HTML Content / IP Address + Geolocation (City State) And Link To Recording To Final PDF (👤 Stan, 134d in staging, 139d old)
• CORE-134 [Inbound Calls - AI Script] Update AI script so recordings don't sound like outbound calls (👤 Stan, 127d in staging, 202d old)
• CORE-261 Test Voice Probe Spike (👤 Stan, 91d in staging, 141d old)
• OPS-54 Move Metabase database to a readonly replica (Separation) - we could use the slack replica (👤 Stan, 91d in staging, 151d old)
• CORE-28 Experian Verify (👤 Stan, 91d in staging, 238d old)
• OPS-106 New Verification Blueprint for Advanced Reporting - 30 day email only employment (👤 Unassigned, 90d in staging, 90d old)
• CORE-382 [Accio] Update XML Post Format (👤 Stan, 87d in staging, 87d old)
• CORE-133 Re-design self onboarding for TazWorks and Accio v1 (90min v1) (👤 Hady, 80d in staging, 187d old)
• CORE-320 Enable Saving Agent Call Task Recording (👤 Stan, 49d in staging, 121d old)
• CORE-172 Updates to shortlink and custom domain landing page (👤 Stan, 49d in staging, 170d old)

📆 THIS WEEK

No activity (51)

No status change, no comments, 7+ days; excludes Backlog, Staging

• OPS-7 Customer support manager SOP (To Do, 👤 Robin, idle 238d)
• CORE-231 Create proposal for better handling of staffing agencies (To Do, 👤 Robin, idle 152d)
• CORE-285 Support Webhook For REST API (To Do, 👤 Unassigned, idle 131d)
• OPS-62 Train Larissa + 1 on Thomas and Co (To Do, 👤 Robin, idle 131d)
• CORE-317 possible "unable to add new contact" cases - maybe just not displaying error (To Do, 👤 Unassigned, idle 121d)
• OPS-82 Audit and improve phone number research logic (In Review, 👤 Erica, idle 121d)
• OPS-81 Phone number research and call efficiency (In Review, 👤 Erica, idle 121d)
• OPS-78 Create ops dashboard v1 (To Do, 👤 Eric, idle 114d)
• ADMIN-30 Send swag to Hady (To Do, 👤 Robin, idle 82d)
• CORE-408 Do not make call attempts on Doc-only SLA (In Progress, 👤 Stan, idle 66d)
• OPS-90 (Merge stuff into process diagram) Assess what buttons needed in dialer screen (In Review, 👤 Erica, idle 62d)
• OPS-86 Research mid air collisions for violations of hold rules (In Review, 👤 Erica, idle 62d)
• OPS-83 Track calls per verification and time per verification metrics (In Review, 👤 Erica, idle 62d)
• CONF-173 Determine primary messaging/theme (To Do, 👤 Robin, idle 58d)
• CONF-168 Finalize and get design approved (To Do, 👤 Robin, idle 58d)
• CONF-159 Business Cards (To Do, 👤 Robin, idle 58d)
• OPS-120 Create a template for Linear tickets for Dev and SOP in Notion (To Do, 👤 Robin, idle 53d)
• OPS-121 Helios adjustments (In Review, 👤 Erica, idle 48d)
• CORE-430 Improve call QA markers -remove false positives (In Progress, 👤 Chris A, idle 45d)
• OPS-122 Review QA tool to identify if all outbound calls are reviewed through QA (In Review, 👤 Chris A, idle 41d)
• OPS-132 Create onboarding/blueprint ability for internal team to use (To Do, 👤 Chris A, idle 40d)
• OPS-130 Voyint issues with visibility in Taz by user (In Review, 👤 Stan, idle 36d)
• ADMIN-35 Voyint - No document upload for all active blueprints (In Review, 👤 Stan, idle 36d)
• OPS-139 Add 130 large companies to AVA (To Do, 👤 Stan, idle 34d)
• ADMIN-37 Voyint sending emails to candidates for document collection (In Review, 👤 Stan, idle 34d)
• CORE-332 [Phase 2] Edge Case - Add TWN Evasion Handler (In Review, 👤 Stan, idle 34d)
• OPS-142 Configure education for SRA Screening (In Review, 👤 Stan, idle 31d)
• OPS-133 Data Requests for blog/linkedin content (To Do, 👤 Chris A, idle 31d)
• CORE-508 Voyint: New Blueprint needed for employment (In Review, 👤 Stan, idle 30d)
• OPS-143 Configure education for Essential Screens (In Review, 👤 Stan, idle 24d)
• CORE-88 next version of admin flagged order interface (In Progress, 👤 Chris A, idle 24d)
• CORE-533 Core Auth Provider. (In Review, 👤 Chris A, idle 18d)
• CORE-417 Run Pending Entity Match Through LLM Waterfall (In Progress, 👤 Stan, idle 18d)
• OPS-145 Thomas and Company questionnaire (In Review, 👤 Stan, idle 17d)
• CORE-532 [Parchment] Handle Lived / Legal Name Dropdown (In Review, 👤 Stan, idle 17d)
• OPS-140 Add Education Verification section to Monthly Report (In Review, 👤 Larissa, idle 17d)
• OPS-149 Minos: Just fix 2 false positives (To Do, 👤 Chris A, idle 12d)
• CONF-169 Place order for business cards (To Do, 👤 Robin, idle 12d)
• CONF-185 Research additional furniture options for booth (To Do, 👤 Robin, idle 10d)
• CORE-495 "Blind call" vs "follow up call" (In Progress, 👤 Hady, idle 10d)
• CONF-170 Confirm conference dates, move-in, move-out deadlines for booth (To Do, 👤 Robin, idle 10d)
• CORE-395 [Delphi: Call Agent Portal] No Record Found (Employment) (In Progress, 👤 Hady, idle 10d)
• CORE-393 [Delphi: Call Agent Portal] Generic UTV Reasons (In Progress, 👤 Hady, idle 10d)
• CORE-361 [Delphi: Call Agent Portal] Call Outcome Buttons Update (In Review, 👤 Hady, idle 10d)
• CORE-289 [Delphi: Call Agent Portal] Multiple Roles/Periods Verification (In Progress, 👤 Hady, idle 10d)
• CORE-282 Big Purple Button design (In Progress, 👤 Hady, idle 10d)
• CORE-142 [Delphi: Call Agent Portal] Begin Verification Workflow Update (In Progress, 👤 Hady, idle 10d)
• CORE-542 [Parchment] Handle Custom Questions (To Do, 👤 Stan, idle 9d)
• CORE-540 [Parchment] Send Results To Client If Order Already Closed (In Progress, 👤 Chris A, idle 9d)
• CORE-362 Design admin page for monthly reports (In Progress, 👤 Hady, idle 9d)
• OPS-156 Design and Create New Logo (To Do, 👤 Hady, idle 7d)

Active, frozen status (3)

Comments in window, status unchanged

• ADMIN-41 Create website view metrics (In Review, 👤 Hady)
• OPS-144 Equifax questionnaire (In Review, 👤 Erica)
• CONF-155 Book Flights (To Do, 👤 Robin)

Moving forward (8)

status advanced in window

• CONF-187 Research for special event co-hosted w Astute (👤 Robin): To Do → In Progress
• CORE-561 Audit / fix reference call inbound AI (Tentative - audit a few others before we jump to conclusions that this is pervasive) (👤 Chris A): Staging → To Do
• OPS-157 What happened with the Truv stuff for ACRAnet (👤 Stan): Backlog → To Do
• CORE-557 Fix redaction on documents for Order ID a4a17073-12bc-4139-a4f2-de98a6dc781d (👤 Stan): Backlog → To Do
• CORE-559 Report correct dates as entered on completed verifications (👤 Stan): Backlog → To Do
• CORE-553 Close verifications when SLA attempts have been met for document-only SLA (👤 Stan): To Do → In Progress
• CONF-180 Confirm additional conference attendees & register them (👤 Unassigned): Backlog → To Do
• OPS-150 Data study: are agents mis-labeling call outcomes? (👤 Chris A): To Do → In Progress

Moving backward (2)

status moved back in window; counted per ticket's last move and excludes tickets that completed, so this will not match the Signals backward total

• CORE-517 Design landing page CRA white labeled domain. Use it so applicants can find their doc upload page. (👤 Stan): In Review → To Do
• CORE-543 Open a research task for Admin when a phone number results in a Failure and no other valid contact methods exist (👤 Stan): To Do → Backlog

Moving, reopened (0)

re-entered from a closed state

Nothing this week.

Completed (22)

• CORE-551 Close orders with invalid contact info for Reference (👤 Stan)
• CORE-544 When 3PV detected, Close order or run 3PV report (👤 Stan)
• CONF-181 Research options for video booth (👤 Robin)
• CONF-188 Research for roundtable lunch on Monday (👤 Unassigned)
• CORE-548 Do special case doc collection for self employment (👤 Stan)
• OPS-134 Research: What is driving differences in ATV (Able To Verify rate)? (👤 Chris A)
• CORE-558 Complete order ID 79c7a578-d0b3-4475-a812-790a64730a14 (👤 Stan)
• CORE-492 Create proposals for this Figma design (help text close reasons) (👤 Robin)
• CORE-500 argus-backend: GHA to update staging infra on push to main (👤 Chris A)
• CORE-552 Add /health/ endpoint to argus-backend (👤 Chris A)
• OPS-153 Update Helios Dashboard health definition (👤 Chris A)
• CORE-502 argus-client: GHA to update staging infra on push to main (👤 Chris A)
• CORE-454 Send Verifier Name & Title for Education Verifications (👤 Stan)
• CORE-545 contact clients about comment section (👤 Robin)
• CONF-183 Update Harvester with Company Description and Contest Info (👤 Robin)
• CORE-501 call-qa: GHA to update staging infra on push to main (👤 Chris A)
• CORE-550 Do not allow Inbound to match on contact number only when the contact number is associated with multiple open orders (👤 Stan)
• OPS-146 New Verification Blueprint for Incheck - w/ 3rd Party Verifiers (👤 Stan)
• CORE-547 Do not send duplicates of applicant documents in completed files to First Choice (👤 Stan)
• CORE-529 Fix emailed links for document upload to applicants for Advanced Reporting (👤 Stan)
• OPS-155 Set up domain for Advanced Reporting (👤 Stan)
• OPS-154 Set up domain for JDP (👤 Stan)

📈 VELOCITY, trailing 4 weeks (opened/closed)